I Love SCM Terms & Conditions
- SCM Rewards
• I Love SCM (“Program”) is a digital loyalty program managed by Lendlease (“Management”) where Members can enjoy benefits and/ or privileges and accumulate SCM Points to enjoy Rewards at Setia City Mall (“Mall”).
• By participating in I Love SCM loyalty program, the Member agrees to all the terms & conditions of the Program as set forth herein, as well as subsequent amendments that the Management may make from time to time without prior notice (“Terms & Conditions”).
• All applicants must be at least eighteen (18) years of age on the date they activate their membership in order to be eligible for I Love SCM loyalty program membership. The Management reserves the right to request for proof of age at any time.
• The Management reserves the right to turn away any individual from this program without giving any reason whatsoever.
- Membership Account
• Application for I Love SCM membership can be done at Concierge Counter located at Level LG. A membership activation process is required to be done in person at the Concierge Counter in order to be a I Love SCM loyalty program member (“Member”).
• This membership is FREE of charge.
• Each Member will be issued with only one (1) membership account. SCM Points and other benefits under the account are strictly non-transferable.
• All memberships will start from the date of membership activation. With effect from 01 October 2015, all new and existing Members will enjoy a lifetime membership for the Program, while SCM Points earned will have a separate validity period (see below). The Management however reserves
the right to impose an expiry date on any membership account at any time without giving any reason whatsoever.
- SCM Points
• A Member may start earning and accumulating SCM Points upon successful activation of his/her I Love SCM membership.
• A Member can earn SCM Points by either:
(a) Presenting his/her original proof of purchase (for same day purchase) at the Concierge Counter. SCM Points earned will be credited immediately into the respective Member’s account.
(b) Using the Setia City Mall mobile app at designated locations in the Mall to submit an image of the original proof of purchase for purchases made within 24 hours from day of purchase. It will take up to 7 days to process such submission.
• Status of submission via the Setia City Mall mobile app will be available within the App. An email or notification may also be sent to the respective Member when SCM Points are awarded.
• Members may also view their point balance by using the Setia City Mall mobile app
• For submission of the proof of purchase via the Setia City Mall mobile app, the corresponding SCM Points will only be awarded if the image of the proof of purchase is clear and submitted in accordance to the instructions specified in the Setia City Mall mobile app.
• If the image of the proof of purchase submitted via the Setia City Mall mobile app is unclear or incomplete, the Member may be given an ad purchases of cash cards/ gift vouchers/ memberships/ insurances/ travellers’ cheques, payment of bills at any SCM outlet, or transactions made at atrium fairs (by non-Mall retailers) are EXCLUDED.
• SCM Points earned in a calendar year (ie: Jan – Dec) will expire on 31 March of the following year. A bonus three(3) months grace period till 31 Mar will be given to redeem SCM Points into SCM Cash
• The Management shall endeavour to notify the Member of his/her expiring SCM Points prior to the expiry date if member opts in to receive communication from Setia City Mall.
• SCM Points and benefits shall automatically expire or be forfeited upon the expiry date of the SCM Points regardless of whether the Member has received prior notice.
- Redemption of SCM Points
• A Member can redeem his/her SCM Points for any reward, subject to its availability.
• Rewards may be in the form of SCM Cash Vouchers in physical paper versions, Tenants’ Gift Vouchers, or physical Gifts, and are available on a first-come, first-served basis.
• Redemption can be made at the Concierge Counter.
• Redemption is not available via the Setia City Mall mobile app.
• SCM Points that have been redeemed for a reward cannot be reversed.
• Upon redemption of SCM Points, a reward cannot be withdrawn, replaced, extended or exchanged for cash or any other reward.
• Any shopping voucher reward shall only be valid for use at the specified store in the Mall. The Member shall further abide by any other terms and conditions stated on the shopping voucher.
- Rewarding of High Value Shoppers
• The Management will reward selected high value shoppers on a time to time basis/ time deemed appropriate by the Management.
• Selection of high value shoppers will be at the discretion of the Management
• Selected high value shoppers will be contacted via email or phone.
• For rewards that require collection at the Concierge Counter, I Love SCM Rewards Members must be physically present and must show an original personal photo identification (including, but not limited to NRIC/Passport) and the original proof of purchase during redemption.
• Rewards are not redeemable for cash, credit or otherwise. Refunds and/or exchanges will not be entertained. Management reserves the rights to award any, or all, of the rewards to substitute winners if the original winner remains uncontactable after three (3) attempts to establish contact via phone and/or email.
• The Management shall not be liable to any Member for any error, omission, delay or loss of SCM Points as a result of technical malfunction or any error attributed to the Mall’s staff, employees, agents or service providers.
• The Management reserves the right to add, edit or remove any Reward from time to time. The Management reserves the right to suspend any Member’s account and/or forfeit his/her SCM Points under the account without prior notice if Member breaches any of these Terms & Conditions or is suspected to have abused the benefits of the Program.
• The Management further reserves the right to take any corrective or preventive actions to any Member and his/her account as it deems fit in order to ensure the continued operation of The Program and/or protect the interests of other Members.
• The Management makes no warranty to the condition of all Rewards and will not be liable for any loss or injury that is incurred by the Member or by any third-party arising from the use of the Reward.
• The Management reserves the right to amend the benefits and Terms & Conditions of this Program from time to time without prior notice. The Management also reserves all rights, including but not limited to, the right to amend or terminate any Membership or the entire Program at any time
without prior notice. The Member agrees to be bound by the decision of the Management without demanding any compensation whatsoever.
• The decisions of the Management on all matters regarding the program shall be final and conclusive. No correspondence shall be entertained.
• Members agree that the Mall and its service providers shall use any information collected from the Members to operate or improve the program.
• Members agree to receive promotional materials from the Mall, including but not limited to mailers, emails and SMSes. Members are responsible for updating their contact information and any