I LOVE SCM Loyalty Program Terms & Conditions

  1. I Love SCM Loyalty Program
  • I Love SCM (“Program”) is a digital loyalty program managed by Lendlease (“Management”) where Members can enjoy benefits and/or privileges and accumulate SCM Points to enjoy Rewards at Setia City Mall (“Mall”).
  • By participating in I Love SCM loyalty program, the Member agrees to all the terms & conditions of the Program as set forth herein, as well as subsequent amendments that the Management may make from time to time without prior notice (“Terms & Conditions”).
  1. Eligibility
  • All applicants must be at least eighteen (18) years of age on the date they activate their membership to be eligible for I Love SCM loyalty program membership. The Management reserves the right to request for proof of age at any time.
  • The Management reserves the right to turn away any individual from this program without giving any reason whatsoever.
  1. Membership Account
  • Application for I Love SCM membership can be done through our Mobile Apps.
  • This membership is FREE of charge.
  • Each Member will be issued only one (1) membership account. SCM Points and other benefits under the account are strictly non-transferable.
  • All memberships will start from the date of membership activation. With effect from 01 October 2015, all new and existing Members will enjoy a lifetime membership for the Program, while SCM Points earned will have a separate validity period (see below). The Management however reserves the right to impose an expiry date on any membership account at any time without giving any reason whatsoever.
  1. SCM Points
  • A Member may start earning and accumulating SCM Points upon successful activation of his/her I Love SCM membership.
  • A Member can earn SCM Points by using the Setia City Mall mobile app to submit an image of the original proof of purchase for purchases made within 24 hours from date and time of purchase. It will take up to 7 working days to process the submission.
  • Status of submission via the Setia City Mall mobile app will be available within the App. An email or notification may also be sent to the respective Member when SCM Points are awarded.
  • Members may also view their point(s) balance by using the Setia City Mall mobile app
  • For submission of the proof of purchase via the Setia City Mall mobile app, the corresponding SCM Points will only be awarded if the image of the proof of purchase is clear and submitted in accordance to the instructions specified in the Setia City Mall mobile app. The proof of purchase has to show clearly the tenant’s name, invoice or receipt number, date & time of purchase and also the total receipt spend amount.
  • If the image of the proof of purchase submitted via the Setia City Mall mobile app is unclear or incomplete, or if the Member may have given a picture of purchases of cash cards/ gift vouchers/ memberships/ insurances/ travellers’ cheques, payment of bills at any SCM outlet, the transaction will be rejected. Transactions made at atrium fairs (by non-Mall retailers) are EXCLUDED.
  • SCM Points earned in a calendar year (ie: Jan – Dec) will expire on 31 March of the following year. A bonus three(3) months grace period till 31 Mar will be given to redeem SCM Points into SCM e-Vouchers. All e-Vouchers are redeemable through the mobile app.
  • The Management shall endeavour to notify the Member of his/her expiring SCM Points prior to the expiry date if member opts in to receive communication from Setia City Mall.
  • SCM Points and benefits shall automatically expire or be forfeited upon the expiry date of the SCM Points regardless of whether the Member has received prior notice.
  1. Redemption of SCM Points & e-Voucher
  • A Member can redeem his/her SCM Points for any reward, subject to its availability.
  • Rewards may be in the form of SCM e-Vouchers available through Setia City Mall’s mobile app, or physical Tenants’ Gift Vouchers, or physical Gifts that are available at that specific time on a first-come, first-served basis at our Concierge Counters.
  • SCM Points Redemption can be made through Setia City Mall’s mobile app.
  • SCM Points that have been redeemed for a reward cannot be reversed or undone.
  • Upon redemption of SCM Points, a reward cannot be withdrawn, replaced, extended, or exchanged for cash or any other reward.
  • e-Voucher is equivalent to the stated amount in Ringgit Malaysia.
  • All e-Voucher redeemed by member is valid for six (6) months from date of issuance.
  • Any e-Voucher reward shall only be valid for use at the specified/participating stores in Setia City Mall. The Member shall further abide by any other terms and conditions stated in the e-Voucher.
  • All SCM e-Voucher are non-transferable, non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. Any unused balance will not be refunded.
  • Should the value of your purchase exceed the amount stated in the e-Voucher(s) you intend to utilize; the difference shall be borne by the member. However, should the value of you purchase is lesser than the amount stated in the e-Voucher(s) you intend to utilize, the difference will not be refunded to the member.
    • Strictly no extension of expiry date from the date of issuance for Setia City Mall e-Voucher.
    • E-voucher can only be earned, redeemed, and used with a valid I Love SCM loyalty program through the Setia City Mall mobile app account.
    • No physical voucher will be given in replacement of e-Voucher.
    • Only original e-Voucher(s) will be accepted and must be presented upon payment.
    • Multiple e-Voucher(s) may be used in a single transaction.
    • A maximum value of RM55 e-Voucher(s) are allowed per day by a single customer for redemption.
    • Setia City Mall will not be responsible for any claims, demands, losses, costs, expenses and/or liabilities of any kind whatsoever, arising from or in connection with any transaction or dealing between participating outlet(s) and the e-voucher holder.
    • Any misuse/tampering/forgery of e-vouchers may constitute a criminal offence and the offender will be liable for prosecution.
  1. Rewarding High Value Shoppers
  • The Management will reward selected high value shoppers on a time-to-time basis/ time deemed appropriate by the Management.
  • Selection of high value shoppers will be at the discretion of the Management
  • Selected high value shoppers will be contacted via email or phone.
  • For rewards that require collection at the Concierge Counter, I Love SCM Loyalty Program Members must be physically present and must show an original personal photo identification (including, but not limited to NRIC/Passport) and the original proof of purchase during redemption.
  • Rewards are not redeemable for cash, credit or otherwise. Refunds and/or exchanges will not be entertained. Management reserves the rights to award any, or all, of the rewards to substitute winners if the original winner remains uncontactable after three (3) attempts to establish contact via phone and/or email.
  1. Discretion
  • The Management shall not be liable to any Member for any error, omission, delay or loss of SCM Points as a result of technical malfunction or any error attributed to the Mall’s staff, employees, agents or service providers.
  • The Management reserves the right to add, edit or remove any Reward from time to time. The Management reserves the right to suspend any Member’s account and/or forfeit his/her SCM Points under the account without prior notice if Member breaches any of these Terms & Conditions or is suspected to have abused the benefits of the Program.
  • The Management further reserves the right to take any corrective or preventive actions to any Member and his/her account as it deems fit in order to ensure the continued operation of The Program and/or protect the interests of other Members.
  • The Management makes no warranty to the condition of all Rewards and will not be liable for any loss or injury that is incurred by the Member or by any third-party arising from the use of the Reward.
  • The Management reserves the right to amend the benefits and Terms & Conditions of this Program from time to time without prior notice. The Management also reserves all rights, including but not limited to, the right to amend or terminate any Membership or the entire Program at any time
    without prior notice. The Member agrees to be bound by the decision of the Management without demanding any compensation whatsoever.
  • The decisions of the Management on all matters regarding the program shall be final and conclusive. No correspondence shall be entertained.
  • Members agree that the Mall and its service providers shall use any information collected from the Members to operate or improve the program.
  • Members agree to receive promotional materials from the Mall, including but not limited to mailers, emails and SMSes. Members are responsible for updating their contact information and any
    changes thereafter.