Supervisor

SUPERVISOR

1. POSITION SUMMARY

Provide operational support and team leadership while maintaining high service standards.

2. KEY Responsibility:

Operational Excellence

• Support daily store operations
• Monitor store presentation and standards
• Assist in inventory management
• Ensure POS accuracy and cash handling

Team Supervision

• Guide and motivate team members
• Monitor staff performance
• Assist in staff training
• Maintain service standards

Customer Relations

• Ensure high customer service standards – Provide friendly, knowledgeable, and proactive service to

meet customer needs and encourage repeat business.

• Handle escalated customer concerns – Address and resolve customer issues with empathy to

build loyalty and improve satisfaction.

• Monitor customer feedback and satisfaction
• Gather customer feedback to enhance services and continually improve processes for a better

customer experience.

Inventory Management

• Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts

and lost sales,

• Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels

and prevent discrepancies.

• Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss

and make items easy to locate.

• Prevent Stock Loss: Support security measures to minimize theft and protect inventory.

REQUIREMENTS

• • 2-3 years retail experience
  • Previous supervisory experience preferred
  • Strong communication skills
  • Excellent organizational abilities
  • Ability to multitask and handle challenging situations effectively.
  • Willing to work flexible schedules, including weekends and public holidays.

DETAILS

• Working Hours:
  • Morning Shift: 9:30 AM – 6:00 PM
  • Noon Shift: 1:30 PM – 10:00 PM
• Contact Person: Ms. Divyanka (HR) – 010-460 4267
• Email: career.alanticsports@outlook.com  / divyankaganesh@alanticsports.com